You may return new, unopened items sold and fulfilled by Cord Heritage within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.This page outlines the details of our returns policy rules and exceptions:

Items that are Not Returnable

Cord Heritage does not accept returns of the following items:

• Hazardous items that are gas-powered or contain flammable liquids. (These items will say "This item cannot be returned" on their product detail page.)
• Computer laptops and desktops more than 30 days after delivery.
• Any television 27 inches or larger (contact the manufacturer for assistance).
• Any product missing the serial number or UPC.
• Gift certificates.
• Grocery products and Gourmet gift baskets.
• Pay As You Go (or prepaid) phone cards.

Partial Refunds

Partial Refunds will be issued for the following items:

• Most items that are returned more than 30 days after delivery.
• Any item that has obvious signs of use.
• Any opened laptop or desktop computer. A 15% restocking fee will apply.
• Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)
• Any item not returned in the condition it was received.

Orders Returned After 30 Days

Orders that were delivered more than 30 days ago will not appear in the list of orders eligible for return in our online Returns Center. Such an order will receive only a partial refund if you do choose to return it. If you still wish to return it, follow our instructions on the Packing & Sending Your Return page (be sure to include the packing slip in the box), and ship the order to:

RETURNS CENTER - Cord Heritage
5180 E. Hunter Avenue
Anaheim, California 92807
United States

Exchanges

If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

Using our Return Mailing Label

The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S. Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label. If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs. If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.